T&C's

Terms and Conditions

Welcome to Refurbedphones NZ, your trusted destination for high-quality refurbished phones. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions of use:

Product Information and Condition:

  • We specialize in selling refurbished phones that have undergone thorough testing, inspection, and restoration processes to ensure they meet our high standards of quality.
  • Each phone is categorized based on its condition

    (e.g., Fair, Good, Excellent, Acceptable, and New)

    • Acceptable: Noticeable scuffs and scratches; some parts may have been replaced, and the battery may not be at 100%.
    • Fair: May have some noticeable scuffs and scratches; battery life may not be at 100%.
    • Good: Shows minor scuffs and scratches that are not very noticeable.
    • Excellent: In great condition with minimal wear and tear.
    • New: In brand-new condition, showing no signs of use.
  • Product images and descriptions provided are representative. Actual products may vary slightly in appearance.

Orders and Payment:

  • Placing an order constitutes an offer to purchase the selected product(s) from us.
  • All orders are subject to availability. We reserve the right to cancel an order or adjust pricing if necessary.
  • Payment must be made in full at the time of placing the order through our secure payment gateway.

Shipping and Delivery:

  • We strive to process and ship orders promptly after payment confirmation.
  • Shipping costs and estimated delivery times are specified at checkout.
  • We are not responsible for delays caused by third-party shipping carriers or unforeseen circumstances.

Returns and Refunds:

  • We offer a 14-day return policy for any reason, provided the product is returned in its original condition with all accessories included.
  • Refunds will be issued within 3 - 7 days of receiving and inspecting the returned product.
  • Please contact our customer service team to initiate a return or refund request.

Warranty:

  • Each refurbished phone comes with a 1-year warranty covering defects in materials and workmanship.
  • The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.
  • Warranty claims must be made within the warranty period, and proof of purchase is required.

Privacy and Security:

  • We respect your privacy and protect your personal information in accordance with our Privacy Policy.
  • Your payment information is securely processed through our encrypted payment gateway for your safety.

Limitation of Liability:

  • To the fullest extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or services.

Governing Law:

  • These terms and conditions are governed by and construed in accordance with the laws of New Zealand.
  • Any disputes arising out of or related to these terms and conditions shall be resolved exclusively by the courts of New Zealand.

Contact Us:

  • If you have any questions or concerns regarding these terms and conditions, please contact us at info@refurbedphones.co.nz.

Thank you for choosing Refurbedphones NZ. We are committed to providing you with a seamless shopping experience and quality refurbished phones.

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